Shipping & Returns
- The delivery timeline for all domestic orders shall be 3 weeks, and for International orders 5 weeks.
- Ready To Ship orders are shipped in 7 working days.
- Kindly note that Saturday, Sunday and other public holidays are not considered as working days.
- We use registered courier partners for the delivery of our products.
- There might be minor color variations because of differences in display output, camera lighting and screen resolution.
- Any loose threads are due to human error, as all our products are ‘handcrafted’ and hence are not considered as a manufacturing defect.
- All MRUNALINI RAO products are handcrafted. Each piece is one of a kind, no two pieces are the same. Which also means your purchase may slightly differ from the image you see on the website.
- For expedited delivery, please email us on firstname.lastname@example.org , we shall try to accommodate your request.
- We do not have a Cash on Delivery (COD) option.
- Some countries levy import taxes, customs fee or other duties when goods are imported in. These charges will typically be due once the shipped goods arrive at the country of destination. The customer is responsible with ensuring to comply with laws and regulations of the country of destination. MRUNALINI RAO does not have any responsibility on the additional charges that may apply.
- Please refer to our Terms and Conditions before placing an order.
- For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks, UPI & Wallets.
- Cash on Delivery (COD) facility is not available at the moment.
- For all international transactions, we accept major Credit Cards (including MasterCard, Visa & American Express).
- Shipping of all domestic orders shall be free of charge.
- Free shipping for international orders above 700 USD.
- For international orders below 700 USD, a shipping fee of 40 USD shall be charged.
SHIPPING OF PRODUCTS
- All our products will be shipped from our store or workshop in Hyderabad.
- The products shall only be shipped to the address mentioned in the checkout page.
- At the time of delivery, if the package looks damaged or tampered with, kindly do not accept the package.
- Shipping confirmation email shall be sent to you, once your product has been dispatched from the store.
- Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster. Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfilment or credit notes in lieu of the returned original order.
- We do not issue any refunds or Store credits.
- As all our products are made to order and handcrafted, we do not accept any returns or exchanges.
- Kindly check the size guide before placing an order, as we have a strict NO EXCHANGE policy.
- Returns shall only be accepted in case of genuine product damage i.e., during delivery or any manufacturing defect. Please photograph this as soon as you open the package and write to us at email@example.com within 24 hours of delivery.
- Replacement of product in case of damage will be subjected to product availability and timeline.
- Only in cases where a replacement cannot be provided for damaged product, we shall issue a full refund in the same mode of payment done by the customer.